The front and back of my Apple IPhone XS Max is completely shattered it can’t be repair...

GetHuman1956729's customer service issue with Asurion from January 2019

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The issue in GetHuman1956729's own words
The front and back of my Apple IPhone XS Max is completely shattered it can’t be repaired in any way it completely useless I’m going to have to get a new phone. So I filed a claim on the phone a couple weeks ago. Seeing how much my deductible was I wanted to think about it before I went ahead with the claim. I have decided to go ahead with the claim. The only problem is when I try to complete my claim it tells me that my address is not valid and will not let me complete the claim.
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Asurion

Customer service issue
Reported by GetHuman1956729
Jan 13th, 2019 - a mon ago
I have an issue with Asurion too
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Seen by 1 customer so far
Similar issue to 1774 others
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Timeline
GetHuman1956729 started working on this issue
Jan 13th 5:29pm