Before contacting them, items GetHuman1956729 may need:
Where was the device purchased, Billing address, Claim number, Account phone number, and Cell service provider
Tip from another customer
Calling exactly when they open at 8am is probably your best shot at reducing your wait time
The issue in GetHuman1956729's own words
My phone service and carrier is AT&T. My Apple IPhone XS Max is completely shattered there is no fixing it what so ever. So I want a completely new phone. With that being said I’ve filed a claim a few weeks ago on the device. My deductible is $*** so I decided to think about it before I went through with completion of my claim. So today I have decided to complete my claim. The only thing is that when I get to the address part it tells me that my address isn’t valid for some reasons.
GetHuman1956729 did not yet indicate what Asurion should do to make this right.
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