My phone service and carrier is AT&T. My Apple IPhone XS Max is completely shattered th...

GetHuman1956729's customer service issue with Asurion from January 2019

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Where was the device purchased, Billing address, Claim number, Account phone number, and Cell service provider
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Calling exactly when they open at 8am is probably your best shot at reducing your wait time
The issue in GetHuman1956729's own words
My phone service and carrier is AT&T. My Apple IPhone XS Max is completely shattered there is no fixing it what so ever. So I want a completely new phone. With that being said I’ve filed a claim a few weeks ago on the device. My deductible is $*** so I decided to think about it before I went through with completion of my claim. So today I have decided to complete my claim. The only thing is that when I get to the address part it tells me that my address isn’t valid for some reasons.
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Customer service issue
Reported by GetHuman1956729
Jan 13th, 2019 - a mon ago
I have an issue with Asurion too
Not resolved
Seen by 2 customers so far
Similar issue to 1771 others
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GetHuman1956729 started working on this issue
Jan 13th 4:57pm