Before contacting them, items GetHuman1632029 may need:
Where was the device purchased, Billing address, Claim number, Account phone number, and Cell service provider
Top Tip from another customer
Calling exactly when they open at 8am is probably your best shot at reducing your wait time
The issue in GetHuman1632029's own words
I made a claim on November **, **** for a cracked screen on my Samsung S* mobile device. Since there were no authorized repair sites within driving distance, my best option was to replace the device without loss*interruption of service. I paid $*** deductible for the replacement phone and requested an itemized receipt so I can submit to my employer. The receipt indicates "device: leather case" with a $*** deductible. I did not pay $*** for a leather case and need this to be corrected immediately to reflect replacement if my mobile device.**I've called at least * times to request the correction and still received an email today with the same erroneous information. **Request immediate resolution so I can proceed as necessary with my employer. "Nine" days to correct this issue to unacceptable. All of the representatives I spoke with have been kind and understanding, but I'm losing patience and will be ot if the country soon... just want to close the loop on this claim and send in my damaged device. **Respectfully, *Denise Tolliver*Claim * **********Mobile: (***) ***-****
GetHuman1632029 did not yet indicate what Asurion should do to make this right.
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