Before contacting them, items GetHuman-wsoldwis may need:
Where was the device purchased, Billing address, Claim number, Account phone number, and Cell service provider
Tip from another customer
Calling exactly when they open at 8am is probably your best shot at reducing your wait time
The issue in GetHuman-wsoldwis's own words
Service Request ID ********** for Asus Mini. We were notified that Asurion received the product October *, that the parts for our product were received October **. October ** and ** we received word that "we're working to repair your product". Eight days later, no word. What's happening? Did you find other problems? Why did it take * days between receiving the necessary parts and beginning to work on it? What happened to the * business day service?
GetHuman-wsoldwis did not yet indicate what Asurion should do to make this right.
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