Before contacting them, items GetHuman-leonroad may need:
Where was the device purchased, Billing address, Claim number, Account phone number, and Cell service provider
Tip from another customer
Calling exactly when they open at 8am is probably your best shot at reducing your wait time
The issue in GetHuman-leonroad's own words
My name is Leon Ready and I have sent a Sprint Galaxy S** in for repair OVER A MONTH NOW. I received TWO loaner phones that HAVE NOT WORKED due to defects.**I cannot make or receive calls or texts at all. The phone has been set up correctly and I've exhausted every possible troubleshooting with Sprint tech services with no solution and I can't get anyone to respond to me at Asurion through chat, putting in complaints on the questionnaire that is supposed to have someone contact me, but they wont be able to due to all of this **** going on. **Email is the only means of communicate I have to be contacted with. I NEED A PHONE AND MY PHONE REPAIRED QUICKLY AND OVERNIGHTED TO ME ASAP.**The phones ICCID is **********************The first phone was an LG and this phone is an HTC phone and once again, another defective phone.**Again, email is the only way to communicate with me and once the repairs to the phone is completed I want it overnighted back to me.**I have MANY IMPORTANT phone calls to make and receive such as doctors, medication providers, job interviews and all around communications in general. ***Leon Roady
GetHuman-leonroad did not yet indicate what Asurion should do to make this right.
I have an issue with Asurion too
How GetHuman-leonroad fixed the problem
We are waiting for GetHuman-leonroad to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.