My name is Leon Ready and I have sent a Sprint Galaxy S** in for repair OVER A MONTH NO...

GetHuman-leonroad's customer service issue with Asurion from October 2018

Help with my Asurion issue
The issue in GetHuman-leonroad's own words
My name is Leon Ready and I have sent a Sprint Galaxy S** in for repair OVER A MONTH NOW. I received TWO loaner phones that HAVE NOT WORKED due to defects.**I cannot make or receive calls or texts at all. The phone has been set up correctly and I've exhausted every possible troubleshooting with Sprint tech services with no solution and I can't get anyone to respond to me at Asurion through chat, putting in complaints on the questionnaire that is supposed to have someone contact me, but they wont be able to due to all of this **** going on. **Email is the only means of communicate I have to be contacted with. I NEED A PHONE AND MY PHONE REPAIRED QUICKLY AND OVERNIGHTED TO ME ASAP.**The phones ICCID is **********************The first phone was an LG and this phone is an HTC phone and once again, another defective phone.**Again, email is the only way to communicate with me and once the repairs to the phone is completed I want it overnighted back to me.**I have MANY IMPORTANT phone calls to make and receive such as doctors, medication providers, job interviews and all around communications in general. ***Leon Roady
GetHuman-leonroad did not yet indicate what Asurion should do to make this right.
I have an issue with Asurion too
How GetHuman-leonroad fixed the problem
We are waiting for GetHuman-leonroad to fix the problem and share the solution with the rest of us customers.
Please help with my Asurion issue
Do you have a customer issue as well?
We can help you get Asurion's attention and get better help faster. Tap below to get started.
Having Asurion issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Asurion email you?
This email address isn't valid


Customer service issue
Reported by GetHuman-leonroad
Oct 11th, 2018 - 3 mons ago
I have an issue with Asurion too
Seen by 2 customers so far
Similar issue to 839 others
0 customers following this
Items needed
Where was the device purchased
Billing address
Claim number
Account phone number
Cell service provider
GetHuman-leonroad started working on this issue
Oct 11th, 2018 1:54pm
GetHuman-leonroad indicated the issue is not fixed yet.
Oct 11th, 2018 1:55pm