Two devices covered by asurion . I had filed claims for both and was directed to sprint...

GetHuman1219497's customer service issue with Asurion from September 2018

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The issue in GetHuman1219497's own words
Two devices covered by asurion . I had filed claims for both and was directed to sprint store for repair, Sprint store coud not repair and wanted to ship for repair.The devices are used by an individual with a disabilty and a minor that can not be without a phone. The local sprint office did not have loaner phones, It is impartive that we have the devices replaced immediatly as they must have access to some methods of communication.
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Customer service issue
Reported by GetHuman1219497
Sep 27th, 2018 - 3 mons ago
I have an issue with Asurion too
Not resolved
Seen by 4 customers so far
Similar issue to 750 others
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GetHuman1219497 started working on this issue
Sep 27th 8:14pm