Before contacting them, items GetHuman1219497 may need:
Where was the device purchased, Billing address, Claim number, Account phone number, and Cell service provider
Tip from another customer
Calling exactly when they open at 8am is probably your best shot at reducing your wait time
The issue in GetHuman1219497's own words
Two devices covered by asurion . I had filed claims for both and was directed to sprint store for repair, Sprint store coud not repair and wanted to ship for repair.The devices are used by an individual with a disabilty and a minor that can not be without a phone. The local sprint office did not have loaner phones, It is impartive that we have the devices replaced immediatly as they must have access to some methods of communication.
GetHuman1219497 did not yet indicate what Asurion should do to make this right.
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