Order number *************. I have been going back and forth sending my TV back this wi...

GetHuman1109692's customer service issue with Asurion from September 2018

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The issue in GetHuman1109692's own words
Order number *************. I have been going back and forth sending my TV back this will make the third time. I'm getting the complete run around with customer service. I have sent the TV *times for the same problem. Recieved it back doing same exact thing. TV turns on reboots shuts off goes to a black screen. Spoke with two different managers that will only give first names. Chris and Amanda starting they will fix the problem it has been sent three times with some problem and also sent a detailed letter the second shipment. They do not want to honor the service agreement even though Wal Mart has assured me this is a total loss. Asuirion keeps changing their story to avoid the claim. This is going to Cooperate to both Asurion and Walmart. I have been dealing with this for months now with some results and different stories from asurion. My TV will not stay on longer than ** min. Shuts off period same problem all * times. I was told a master technician will service it. But then Chris never followed through with the claim process. What good was the extended service contract for if they will not fix the problem. I was told if it can not be repaired then they would honor a replacement or a gift card in the amount of ***.** the amount of the purchase of my TV. That was the agreement. This makes the third attempt of the same problem and nothing is being done. We have went months now waiting on our TV. Please contact me at *** *** **** for my issue to be resolved immediately please. Thank you JoAnna McGuire Model* D**-D* SERIAL* LTMWTQFS*******

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Asurion

Customer service issue
Reported by GetHuman1109692
Sep 7th, 2018 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 656 others
0 customers following this
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Timeline

GetHuman1109692 started working on this issue
Sep 7th, 2018 8:00pm
GetHuman1109692 shared this issue with friends on Facebook
Sep 7th, 2018 8:01pm
GetHuman1109692 shared this issue with friends on Facebook
Sep 7th, 2018 8:03pm
GetHuman1109692 indicated the issue is not fixed yet.
Sep 7th, 2018 8:04pm
GetHuman1109692 shared this issue with friends on Facebook
Sep 7th, 2018 8:05pm
GetHuman1109692 indicated the issue is not fixed yet.
Sep 7th, 2018 9:43pm
GetHuman1109692 indicated the issue is not fixed yet.
Sep 7th, 2018 9:43pm
GetHuman1109692 indicated the issue is not fixed yet.
Sep 8th, 2018 11:07pm