February **, **** I purchased a Philips Norelco ****X*** Shaver ****, from Amazon, alon...

GetHuman-mtaysom's customer service issue with Asurion from August 2018

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The issue in GetHuman-mtaysom's own words
February **, **** I purchased a Philips Norelco ****X*** Shaver ****, from Amazon, along with a Canopy *-Year Personal Care Extended Protection plan for the razor from your company.**On March **, **** the razor stopped working and I initiated a claim with your company and was provided a shipping label to download and instructions to mail the razor to your company. *Before I could package and mail the razor I checked it again and it worked, so I did not return it to you.*In the middle of July, the razor finally stopped for good. On July **, **** I shipped the razor and receipts documenting the purchase of the razor and insurance to your company using the shipping label I had previously downloaded.*On August **, I received an email that was a survey from your organization asking if I was satisfied with the replacement*remuneration action on my claim. I check no and submitted the survey. The next screen told me to call the number on the purchase document. Unfortunately, there was no numbers on any of my purchase documents. *I subsequently found this site and hope you can and will help with this situation*I have now purchased another Philips Norelco razor and insurance from your company hoe that was not a mistake.**Regards,*Michael S. Taysom** ***-***-****
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Asurion

Customer service issue
Reported by GetHuman-mtaysom
Aug 14th, 2018 - a yr ago
I have an issue with Asurion too
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Seen by 4 customers so far
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Items needed
Where was the device purchased
Billing address
Claim number
Account phone number
Cell service provider
Timeline
GetHuman-mtaysom started working on this issue
Aug 14th, 2018 12:13pm
GetHuman-mtaysom indicated the issue is not fixed yet.
Aug 14th, 2018 1:19pm
GetHuman-mtaysom indicated the issue is not fixed yet.
Aug 14th, 2018 2:29pm