Before contacting them, items GetHuman-macielbr may need:
Where was the device purchased, Billing address, Claim number, Account phone number, and Cell service provider
The issue in GetHuman-macielbr's own words
If new phones are always updated let's use the Galaxy for instance the claim is still the same to ** something when they already have A* and many other models out I think you need to keep updated with making sure the insurance drops as new models come out I'm also bringing this up to the corporation of Sprint AT&T and Verizon Cricket this is your job to make sure customers are getting the best deal possible not for you guys to ***** people out of their money every * months old technology is gone so every * months the price of everything should be dropping right
GetHuman-macielbr did not yet indicate what Asurion should do to make this right.
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