Please cancel my claim for ***-***-**** (AT&T).**I was unable to get the replacement ph...

GetHuman-shroyers's customer service issue with Asurion from July 2018

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The issue in GetHuman-shroyers's own words
Please cancel my claim for ***-***-**** (AT&T).**I was unable to get the replacement phone I wanted, the SE. Instead, you offered the iPhone *. I do not want this phone. **I sent a email last evening, *********, and was informed that someone would call me back in a minutes. No one has contacted me, as yet.**I contacted you before the replacement phone had shipped asking you to cancel and not ship. Today, I checked the claim status and you have shipped the phone.**I tried to avoid this entire debacle but it is impossible to speak with a human after the claim is filed. I'm stuck in a hopeless fully automated loop.**CANCEL THIS CLAIM.*CANCEL THIS CLAIM.*CANCEL THIS CLAIM.*CANCEL THIS CLAIM.*CANCEL THIS CLAIM.*CANCEL THIS CLAIM.*CANCEL THIS CLAIM.*CANCEL THIS CLAIM.*CANCEL THIS CLAIM.*CANCEL THIS CLAIM.*CANCEL THIS CLAIM.*CANCEL THIS CLAIM.*CANCEL THIS CLAIM.*CANCEL THIS CLAIM.*CANCEL THIS CLAIM.*CANCEL THIS CLAIM.*CANCEL THIS CLAIM.*CANCEL THIS CLAIM.*CANCEL THIS CLAIM.*CANCEL THIS CLAIM.*CANCEL THIS CLAIM.*CANCEL THIS CLAIM.*CANCEL THIS CLAIM.*CANCEL THIS CLAIM.

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Asurion

Customer service issue
Reported by GetHuman-shroyers
Jul 10th, 2018 - 4 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 322 others
0 customers following this

Timeline

GetHuman-shroyers started working on this issue
Jul 10th, 2018 4:03pm