Before contacting them, items GetHuman-jmstoley may need:
Where was the device purchased, Billing address, Claim number, Account phone number, and Cell service provider
Top Tip from another customer
Calling exactly when they open at 8am is probably your best shot at reducing your wait time
The issue in GetHuman-jmstoley's own words
I have filled in all the required information except the “time” spot because that “Select Time” block wii not allow me to fill in anything. I pushed the “Submit Claim” button & it has done nothing except continue “processing” for at least ** minutes. I know our internet is slow, but not this slow. Can you please let me know whether to start over or what. The cell phone number is *** ***-****. Thank you, Janice Stoley. You may reach me on my other cell *** ***-****
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