GetHuman753620's customer service issue with Asurion from June 2018
Help with my Asurion issue
The issue in GetHuman753620's own words
get a replacement phone without extra charges since the one I was sent did not last but about * months. ... This phone replaced my original purchased phone. This phone was sent to me as a new replacement per claim filed *-**-**. It worked about * months and started doing the same thing the other ones have done. Took to ATT store who stated it was defective and will not hold a charge. I need a phone that works. Since this phone has worked only about * months I want it replaced without me having to pay any additional charges. I do not want to talk any more by emails and text. I want to talk directly to a person about this. I spent four hours going around and around with the same messages and prompts. It was ridiculous! Nothing but a run around with no solution. I have paid my insurance. I am being sent defective phones. I want this made right immediately.
My wife and I are senior adults in our **'s. This run around by computer and phone is not right. It's very customer insensitive, evasive and unfair.
I want my phone replaced without being threatened that somehow it is my fault and that I will loose my insurance or other privileges. I have had two phones from (*) brand new purchase (*) replaced due to defective on *-**-** and (*) and now the phone I was given * months ago is not working and I am told by ATT it is defective and will not hold a charge. I feel I have been ripped off. I want my phone replace and I want any charges waved.
Forever it seems with ATT. I've had insurance for several years and my wife has had insurance with ASurion for a long time.
Took my phone to an ATT score. The customer service person in trying to help me started a claim ********. Tried to complete it and talk to someone about the charge and was threatened about filing two claims within a year. I wouldn't be filing a claim if the phone I was given * months ago was a non defective phone.
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