Asurion Customer Service Issues

I purchased a phone on eBay that was described as iCloud locked, but upon turning it on, I discovered it was actually in lost mode. I spoke with the previous owner by using the number displayed on the screen. We corresponded via email, and I shared the eBay listing and the seller's address (the individual who stole her phone) with her. She claimed to have taken the necessary steps to unlock the phone but mentioned that Verizon Asurion would need to assist me further. I am in need of a contact in an administrative office to relay this information, as I lack a phone number to provide when calling the [redacted] number as they request one to proceed.

I have been experiencing ongoing issues with the new phone I received from you. Specifically, the battery does not hold its charge, the screen does not update as expected, and there are issues with clicking icons which open new texts instead of providing information. Additionally, the phone sometimes exits a program and returns to the home screen unexpectedly.

On May 1, [redacted], while at work at the library, my phone (8s) fell out of my pocket after a patron bumped into me. They accidentally dropped it again while trying to return it to me. The following day, my phone suddenly started overheating, prompting me to turn it off. Despite working fine initially, on May 5, a strange screen appeared with a red sign in the center and a blue tear drop sign at the bottom. Seeking assistance, a Ver. store employee in Ames, Iowa, advised me to keep the phone off and contact customer service. As my sole device for work and home, I am eager for a prompt resolution.

My husband purchased us new Samsung Galaxy Note 8 phones. Unfortunately, my phone fell from my lap in the car and the screen cracked. I submitted a claim which was later denied. A few days ago, my phone slipped and the screen turned green. My husband attempted to file a claim through Verizon and Asurion, only to discover that due to our location, the repair cost would be $[redacted] instead of the expected $50 deductible. Despite paying for insurance with our phone bill, we faced unhelpful customer service representatives and were quoted a higher repair cost. We are frustrated with Asurion's lack of assistance and feel trapped in a contract with Verizon for another year and a half. We are unsure how to proceed with getting my phone fixed.

Dear Sir/ Ma'am, I am writing to inform you of a serious fraud claim involving your client, Ms. Manvee Chopra, who used the Fido network and provided the billing address as Flat number [redacted] Robert Cook Cooperative Society, 20 Garnett Janes Road, Etobicoke, Toronto, M8V3Z1. Ms. Chopra has allegedly committed fraud by falsely claiming her device was lost and deceiving the insurance company, Asurion. She sold the device in India for 1,02,[redacted] INR and has also defrauded me in India for at least 8 lacs INR. She is currently in Toronto, Canada, evading her debts and fraud in India. I possess evidence supporting these claims, including the device itself with the same IMEI number, the box matching the IMEI number, and a copy of her passport she used during the device sale in India. Ms. Chopra already received a new device through a fraudulent claim in January. I am willing to provide necessary support and evidence if your company takes criminal action, as per Section [redacted](1)(b) of the Criminal Code of Canada, and imposes penalties. I believe swift action against such fraudsters, including deportation back to India for proper legal consequences, is crucial. Expecting immediate action from your end.

Hello, my name is Nicole Hankins and you can reach me at [redacted] I am experiencing an issue with my Samsung 32-inch TV that I bought from Walmart with a warranty in late March or early April [redacted]. Lately, a thin line has appeared in the middle of the screen, slowly moving down, which I initially thought was a smudge but turns out to be a defect. I have been unable to locate the receipt, but Walmart provided me with a number to see if a copy of the receipt can be retrieved for either a gift card or a refund for the TV. I remember making a significant purchase as it was around tax return time, and I also bought a 27-inch TV for my son. I would appreciate any assistance in resolving this issue as I miss using my TV. Thank you, Nicole Hankins.

I am looking to reach out to Verizon regarding other options for device insurance, as my claim from over 2.5 weeks ago is still pending. Initially, I wanted to ship the replacement to my son's address in Atlanta, GA, but was informed the address needed to be verified. I then attempted to change the address to our billing address, but was told I had to wait for an adjuster to contact me. This process has been frustrating, as I believe I should have the authority to update the address, especially as the one paying the monthly Asurion bill. After some online attempts to change the address, I am now at a standstill. Asurion should be reaching out to me to assist with the claim, just like other insurance providers I deal with. I am feeling overwhelmed with all the unnecessary steps in this situation, and am considering exploring other options with Verizon and my husband. My contact number is [redacted]. Thank you for your help.

I received a replacement phone after filing a claim on 8-26-17, as my original phone was replaced. The replacement phone worked for about 8 months before developing the same issue as the previous phones. The AT&T store confirmed it is defective and won't hold a charge. I need a functioning phone. Since this replacement has only lasted 8 months, I request a new replacement without any additional charges. I prefer to speak directly to a representative rather than through emails or texts. I've already spent four frustrating hours dealing with automated messages and prompts, which led to no resolution. I have paid for insurance and deserve a working phone. I urge for a prompt resolution to this matter.

Hello, My spouse and I have been Verizon customers since [redacted], and we recently added insurance to all our lines a few months back. Unfortunately, I experienced a cracked screen on my phone. When my husband contacted Verizon today for a screen repair, we were informed that they did not have the necessary screen in stock for my phone. They couldn't provide a timeline for when they would have more, and when they do, it's a first-come, first-served situation. Despite paying for insurance monthly, I am disappointed that the service is not readily available as promised. A representative suggested that instead of the $30 repair cost, I could pay $[redacted] for a new phone. I simply want the service that I am paying for - having my screen fixed promptly as advertised. It would be greatly appreciated if someone could come and repair my screen accordingly.

Crime has been a significant issue here on the Big Island. A few months ago, I got my 6S Plus replaced, but before I could send back the broken device, it was stolen from my house. To make matters worse, this morning, my truck was stolen with two devices inside: the 6S Plus and the Air2. There seems to be an issue with the mailing address in Pahoa, where the phone is the administrator of my account, leaving me unable to contact anyone through messages or calls. The replacement phone they sent a short while ago was addressed to my home at 14–[redacted] Maui Road, Pahoa, but I have a mailbox at [redacted] in Pahoa since we don't receive mail delivery similar to other areas. Assistance in resolving this situation would be greatly appreciated. Thank you. Aloha.

I submitted a claim on Monday around 2pm. The process was challenging, and I spent a considerable amount of time on both live chat and the phone with your customer service team. I even had a discussion with a supervisor who guaranteed shipping after payment. However, the item was shipped to the wrong address in FL instead of my GA location. I clearly specified the shipping address multiple times and have a transcript confirming its verification. I am requesting reimbursement for a new phone to be arranged for delivery tomorrow.

The AT&T representative I spoke with did not provide me with all the necessary details for filing an insurance claim. My preference is to stick with a Samsung Galaxy S6, which is just one level up from the S5 I am claiming for. The representative mentioned only another phone option that we are unfamiliar with operating. I am looking to inquire if it is possible to receive an S6 as a replacement. If not, I might need to request to cancel the claim, buy a phone outright, and cease the insurance coverage. Paying $35 a month for insurance that does not facilitate an upgrade to a phone similar to the one I had before the S5, such as an S6, does not seem beneficial to me.

I submitted a claim for my phone through the Walmart product care plan last week. After not receiving the egift card to replace my phone, I contacted the company and was told my phone was randomly selected for an inspection. The process has been delayed, and now I've been without a phone for a week. Despite being given various timelines for when I will receive the egift card, there seems to be confusion among the staff. I even tried to escalate the issue to a supervisor, but they couldn't expedite the process. I finally resorted to filing a complaint with the Better Business Bureau due to the lack of clarity and assistance in resolving the situation.

Joshua and Lori Wallace submitted a claim on 6/18/18 for their Samsung Note 4 that experienced issues with a boot loop displaying the white AT&T logo. The device, on Account [redacted]26 since [redacted] and previously part of a family plan from the 1980s, suffered no other damage. Following up on the claim on 6/19/18, they visited the AT&T Mobility store in West Valley City, Utah, and met with Retail Sales Consultant, Marco Jara, who assisted with the claim process and provided them with necessary forms. Later, Lori spoke with a helpful representative at Asurion, who mentioned a Galaxy S8 replacement was on its way, but further communication proved challenging after inadvertently switching to AT&T Prepaid. Despite assurance from Marco Jara and his superiors, Joshua and Lori are unable to progress due to difficulties with the automated system and are urgently seeking assistance as Joshua has been without a working phone since 6/18/18.

I am dealing with an issue regarding my phone, last used on May 8th. After contacting Asurion and Apple multiple times, my phone is still locked due to repeated passcode attempts. Apple's troubleshooting steps and a visit to MAC Centrix have not fixed the issue. Despite paying off the phone, I was charged again. I am frustrated with the runaround and just want to send my phone for repair or replacement due to a defect. Louisiana is my next destination.

I would like to cancel my claim for [redacted] (AT&T). I couldn't get the replacement phone I wanted, the SE, and was offered the iPhone 6 instead which I do not want. I emailed yesterday, 7/09/[redacted], and was told someone would call me back shortly. However, I haven't received any callbacks. I requested the claim to be canceled before the replacement phone was shipped but noticed today that the phone has been shipped. I tried to speak with a person but have been stuck in automated responses after filing the claim. Please cancel this claim.

Hello, I am Mike Sciurba, and I have been disappointed with the service from Walmart and Asurion. I had computer issues and called the product care number on the receipt, only to be told I had to go to Apple for a fix or replacement. However, Apple stated I needed to use the 2-year protection plan due to the product being refurbished, leading to wasted time and receiving incorrect information. After more calls and discussions, I was informed I would be reimbursed for the product but not the protection plan. I requested compensation for both, but they declined. I am not satisfied with the $[redacted] offered due to the product not being resolved, the misinformation, and the time wasted. I am requesting further compensation for the inconvenience. Thank you, Mike Sciurba

I have been attempting to have a Samsung 8Plus replaced because it was lost. Unfortunately, my claim has been denied twice due to incorrect information. The process involves a 24-hour wait for an email response, but I never receive one, leading to multiple calls to resolve the issue. It is frustrating to see others having their phones replaced promptly while I am still waiting due to discrepancies in dates. Each representative I speak with provides different information, adding to the confusion. As a loyal customer of over 20 years with insurance coverage, it is perplexing why my claims are being rejected. I simply want to resolve this matter promptly as I have genuinely lost my phone.

I encountered issues with my phone while traveling, which led to delays in submitting the necessary documents for a replacement through Asurion. Despite the previous process not requiring hardcopy documentation, the current policy necessitated it. After managing to print the required form on 7/26/18, I urge for expedited assistance to obtain a working phone promptly. This is crucial as I rely on it for my mother's care and ensuring everything is handled appropriately. Please reach out to me at [redacted] to expedite the process.

I recently sent my insured 17” HP laptop for repair using the provided shipping box. After receiving it back two weeks ago, I noticed the plastic covering the DVD was not replaced, and it stopped working three days ago. I have a family software plan with HP and a hardware plan with your company. When I contacted HP for assistance, they determined it is a hardware issue. I believe the laptop may have been damaged in transit, so I am requesting a new shipping box and label to return it to you for repairs. Please send the necessary shipping materials to my address at [redacted] South 52nd St, Lincoln, NE [redacted], Apt [redacted] under the name Richard Harp. Thank you.