The issue and preferred resolution, in GetHuman-dlaird's own words:
i received a replacement phone in february and the faceplate is seperating from the base of the phone(iPhone *) and the battery doesnt fully charge.*they tell me that i need to play the deductable again because the phone is damaged. I say the replacement phone is defective and am not willing to pay the deductable. i want the phone replaced at no charge to me.*Douglas Laird: account holder****-***-**** defective phone****-***-****account holder
I trust that Asurion will make this right and come up with a resolution that is fair.
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