This is the message I sent to Astro Gaming and yet I received a response:**“Hello, firs...

GetHuman-arimarz's customer service issue with Astro Gaming from October 2019

Help with my Astro Gaming issue
The issue in GetHuman-arimarz's own words
This is the message I sent to Astro Gaming and yet I received a response:**“Hello, first I’ll mention I’m from Israel, but you can’t pick Israel in the country list.**I contact you once again, and I’m sorry to bother you but this has been going forever and I need a response.**A few weeks ago I contacted you for a defected headset, and you kindly sent me a replacement headset after I provided proof of destruction.**I strongly mentioned that I use the headset to work and I need them ASAP because I lose money and you kindly sent them with UPS Expedited.**However, as soon as the headsets arrived I noticed they weren’t in the correct color. I quickly contacted you, you asked me for a picture of the replacement headset (which I have sent) after that you stopped replying for a few days already I’ve been bumping the email conversation with no reply. I keep losing money every single day - I tried contacting you via Facebook, Instagram and other platforms but with no success.**I can’t wait any longer, please, contact me as soon as possible as of what we can do regarding this. I am losing money and it’s making me very upset that this has to do with your own mistake.”

GetHuman-arimarz did not yet indicate what Astro Gaming should do to make this right.

How GetHuman-arimarz fixed the problem
Called Astro Gaming support.
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Astro Gaming

Customer service issue
Reported by GetHuman-arimarz
Oct 21st, 2019 - 3 years ago
Fixed
Seen by 7 customers so far
Similar issue to 437 others
0 customers following this
Items needed
Account holder name
Account number (if applicable)
Email address on the account
Billing address

Timeline

GetHuman-arimarz started working on this issue
Oct 21st, 2019 11:05am
GetHuman-arimarz indicated the issue is not fixed yet.
Oct 21st, 2019 3:10pm
GetHuman-arimarz indicated the issue is not fixed yet.
Oct 21st, 2019 3:10pm
GetHuman-arimarz indicated the issue is not fixed yet.
Oct 21st, 2019 3:10pm
GetHuman-arimarz indicated the issue is not fixed yet.
Oct 21st, 2019 3:10pm
GetHuman-arimarz indicated the issue is not fixed yet.
Oct 21st, 2019 3:10pm
GetHuman-arimarz indicated the issue is not fixed yet.
Oct 21st, 2019 3:10pm
GetHuman-arimarz indicated the issue is not fixed yet.
Oct 21st, 2019 3:11pm
GetHuman-arimarz indicated the issue is not fixed yet.
Oct 21st, 2019 3:11pm
GetHuman-arimarz indicated the issue is not fixed yet.
Oct 21st, 2019 3:11pm
GetHuman-arimarz confirmed the issue is fixed. Hooray!
Oct 21st, 2019 3:11pm
GetHuman-arimarz indicated the issue is not fixed yet.
Oct 21st, 2019 3:11pm
GetHuman-arimarz indicated the issue is not fixed yet.
Oct 21st, 2019 3:11pm
GetHuman-arimarz indicated the issue is not fixed yet.
Oct 21st, 2019 3:11pm
GetHuman-arimarz confirmed the issue is fixed. Hooray!
Oct 21st, 2019 3:12pm

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