Hi I have an Astro Mixamp pro, **** edition and i recently purchased a pair of Hyper Cl...

GetHuman1365334's customer service issue with Astro Gaming from October 2018

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The issue in GetHuman1365334's own words
Hi I have an Astro Mixamp pro, **** edition and i recently purchased a pair of Hyper Cloud Alpha's but i can't seem to use discord or team speak on my pc through the mixamp when having the Alpha's plugged into the mixamp, the audio works fine i can hear other people and i can hear spotify etc but actual mic doesn't seem to be letting me speak through my pc if i put the mic right up to my mouth i can hear a crackling noise but you can't understand me, is there anyway to fix this?
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Astro Gaming

Customer service issue
Reported by GetHuman1365334
Oct 17th, 2018 - a mon ago
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Seen by 4 customers so far
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GetHuman1365334 started working on this issue
Oct 17th 7:04pm