Okay. My phone died. I've been dealing with a gal through email and I'd rather try this...

GetHuman5472286's Account Access issue with Assurance Wireless from November 2020

Help with my Assurance Wireless issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman5472286's own words
Okay. My phone died. I've been dealing with a gal through email and I'd rather try this way. She gave me several options as far as how to fix it I tried it's dead. I got frustrated and threw it out. So I need to spend $** to get another phone. I really don't want to get the same kind as I got before because I had problems making phone calls on that one kind of phone. She said there was a different one that was available. Not a flip phone but a different kind of iPhone. This is my primary phone that I use. Right now I'm using a borrowed phone from a friend then I cannot use it for ever. I tried logging in my account and it won't let me. I don't know why. Please please help. I am disabled because of multiple sclerosis and I need a phone

GetHuman5472286 did not yet indicate what Assurance Wireless should do to make this right.

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Assurance Wireless

Account Access issue
Reported by GetHuman5472286
Nov 18th, 2020 - 5 months ago
Fixed
Seen by 3 customers so far
Similar issue to 2274 others
0 customers following this
Items needed
Name on the account
Phone number
Billing address
Last 4 of SSN

Timeline

GetHuman5472286 started working on this issue
Nov 18th, 2020 12:08am
GetHuman5472286 confirmed the issue is fixed. Hooray!
Nov 18th, 2020 5:06am