asked for service to be discontinued because the phone is not working, is NO LONGER UND...

GetHuman4719617's customer service issue with Assurance Wireless from April 2020

Help with my Assurance Wireless issue
The issue in GetHuman4719617's own words
asked for service to be discontinued because the phone is not working, is NO LONGER UNDER WARRANTY, and I have no way to send you money to pay the *$ fee to ship a new replacement phone...spoke to a representative last week and he instructed me to cancel the service and then to reapply...In attempting to do so today, the system states I am already a customer and therefore does not allow me to go any further....obviously the gentleman we talked to last Tuesday did not disconnect the service

GetHuman4719617 did not yet indicate what Assurance Wireless should do to make this right.

How GetHuman4719617 fixed the problem
I contacted them to cancel the phone, but they quickly resolved the issue by sending a replacement phone out WITH NO fee required......
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Assurance Wireless

Customer service issue
Reported by GetHuman4719617
Apr 26th, 2020 - 6 months ago
Fixed
GetHuman4719617 shared how to fix
Seen by 1 customer so far
Similar issue to 2150 others
0 customers following this
Items needed
Name on the account
Phone number
Billing address
Last 4 of SSN

Timeline

GetHuman4719617 started working on this issue
Apr 26th 5:30pm
GetHuman4719617 confirmed the issue is fixed. Hooray!
Apr 26th 10:51pm

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