Need new phone. Old one is in bad shape. I recently spent over an hour on the phone wit...

GetHuman4675324's customer service issue with Assurance Wireless from April 2020

Help with my Assurance Wireless issue
The issue in GetHuman4675324's own words
Need new phone. Old one is in bad shape. I recently spent over an hour on the phone with an assurance wireless operator only to get no satisfaction to get a replacement phone. He could not get my debit card to go through or whatever. So, after an hour of back and forth and on hold for *to* times our call suddenly gets disconnected after an hour and a half on the phone. I was livid. I've had the phone for years and never asked for a replacement before. I can pay the postage any way you like. I would love a call from a live person to resolve this matter. Would take * minutes. My number is ***-***-****.

GetHuman4675324 did not yet indicate what Assurance Wireless should do to make this right.

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Assurance Wireless

Customer service issue
Reported by GetHuman4675324
Apr 19th, 2020 - 6 months ago
Fixed
Seen by 4 customers so far
Similar issue to 2027 others
0 customers following this
Items needed
Name on the account
Phone number
Billing address
Last 4 of SSN

Timeline

GetHuman4675324 started working on this issue
Apr 19th 8:37am
GetHuman4675324 shared this issue with friends on Facebook
Apr 19th 8:38am
GetHuman4675324 confirmed the issue is fixed. Hooray!
Apr 19th 8:38am