Assurance Wireless Customer Service Issues

I received a new replacement phone from Assurance Wireless after my previous phone stopped charging. The new UMX smartphone with Sprint service could not be activated online. I reached out to customer service and spoke with a tech, but after five attempts, the phone still couldn't be activated. I will have to wait until tomorrow to try again. I visited a local Sprint store, but they couldn't activate it and directed me to go to the main store in Reading, which is a 2-hour drive away. I need my phone as I signed up for a $30/month hotspot service. I have heard that AT&T and Verizon have better service than Sprint, although I didn't choose this phone or service.

I have a Wiko phone, model C210AE, with FCC ID: 2AM86WC210. Unfortunately, two days ago, my phone accidentally went through the washing machine during laundry. I immediately placed the phone and battery in rice to dry, but despite this, it still remains non-functional. The only sign of life is a red light at the top when connected to a charger. I'm unsure if there's any hope of saving it. I'd prefer not to have to purchase a new phone, particularly to avoid changing my phone number. Any suggestions would be greatly appreciated.

I need help with transferring my phone service from my old Coolpad phone to my new iPhone. Even though my account number is [redacted] under the name Cecilia E., the new phone is showing no service. I require assistance with obtaining the SIM PIN number and details for setting up the following: CELLULAR DATA - APN - Username - Password LTE SETUP - APN - Username - Password MMS - APN - Username - Password - MMSC - MMS Proxy - MMS Max Message Size - MMS UA Prof URL

I have left my home state due to a family issue and unfortunately lost my phone. I reported the issue and requested a replacement phone, sending ten dollars for shipping and handling. The receipt from the top-up card is with me. Despite having left a note for the postman in my family member's mailbox, I'm still waiting for the replacement phone to arrive. It has been over ten business days, and I have yet to receive it. My name is Barry Robert Yemma, and the phone should be sent to [redacted] Swift Street, Port Charlotte, Florida, [redacted].

The plan I was on supposed to have unlimited texts and talk, but now I have been given [redacted] gigabits and hotspot for free. However, I don't need hotspot or data because my phone is not working properly, and the internet is unreliable. This is a new phone since my last one couldn't be unlocked. Given my health issues, I require the unlimited plan for emergency calls. Please assist me with reverting back to the unlimited plan I was on before. My phone number is [redacted]. Thank you.

Good morning, my phone has been lost, and I've tried calling but couldn't get through. I also attempted to sign in online to my account to restrict it, but I couldn't. I need to restrict my account and have a new phone sent out if possible. Please let me know the outcome or what steps I should take next. Thank you. Email me at [redacted] The phone I'm referring to is [redacted]. My name is Randy Needham, and my address is [redacted] Aster Street, Apartment [redacted], Springfield, Oregon [redacted]. Thank you, and I hope to hear back soon.

Dear Sir, I received 5GB of free data for the holidays, which I appreciate. I am curious if the remaining data, currently at 5,928MB, can be carried over into January [redacted] if I do not use it all. January is still part of the holiday season, so I was hoping to keep the leftover data. Thank you for addressing my question. Happy Holidays! A. Waters

I want to address an issue I've been facing with Assurance Wireless. I believe there needs to be better control in the cell phone market. Each carrier is unique, and I've observed that the original setup during purchase is crucial for phone reliability. During my recent visit, I noticed that everyone received the same pin "[redacted]," and phone numbers were prominently displayed on the box, potentially compromising security. Despite using my phone every month, it has consistently lost all its data at the beginning of each new month. I've reached out to Assurance Wireless for assistance, and they assured me that the problem would be resolved.

I am experiencing frequent freezing and lagging issues with my UMX model U683CL running on Android 8.1.0. It has been problematic since I first received it. I had to install an app just to receive calls and texts due to the lack of notifications. If possible, I would appreciate receiving a new model phone rather than a refurbished one. If this is not feasible, I may have to consider switching to a different provider, which I prefer not to do as I like this one. Thank you for considering my request.

I am looking to confirm the cancellation of my phone service. I have been trying to resolve this issue for months without success. I have been assigned case numbers instead of receiving the cancellation I requested. As a person on a fixed income, being without a phone for several months has been challenging. Despite no usage of the assigned phone number ([redacted]) for calls or texts, my account remains active. I received two faulty phones consecutively and cannot contact your [redacted] number as I do not have a phone. Other providers offer better plans than what I currently have. I kindly request that you cancel my service promptly so I can switch to a more beneficial option. Thank you.

My son, Tyler M. Gardner, was approved for an Assurance Wireless phone a month ago, but we have not received it. The customer service representative provided a customer number to prove his approval. We are wondering why the phone has not been sent yet to [redacted] Frank Roberts Road, Chuckey, Tennessee [redacted]. The phone number to reach us is [redacted]. We are in urgent need of assistance as the promised phone never arrived. I am also experiencing problems with my Assurance Wireless phone. Kindly, could a customer service representative reach out to us at the provided number to address these issues promptly? Thank you for your help. Sincerely, Susan Gardner.

I submitted an application for an Assurance Wireless phone which was approved over 30 days ago. The customer service agent provided me with an approval reference number, but I have yet to receive the phone. The wait time when I call is 25 minutes or more. I need assistance in understanding the status of my approval. I kindly request that the phone be sent to my address or if necessary, my name be removed from Lifeline Services. My name is Tyler G. from Chuckey, Tennessee. You can reach me at [redacted]. I am eager to have this matter resolved promptly. Thank you for your attention to this issue. Sincerely, Tyler G.

I have a UMX phone from Assurance that I received as a replacement. While this new phone is functioning better than the previous one, the battery life is significantly weak. It requires recharging every 7 to 8 hours despite minimal usage. Even with limited phone calls and text messages per day, the battery drains quickly. I have attempted to remove and reinsert the battery multiple times without any improvement. Rebooting the phone causes the battery to lose its charge entirely. Despite not using Wi-Fi, the phone updates daily, affecting its memory and possibly consuming excess battery. I contacted Virgin Mobile for assistance, and although they attempted to troubleshoot the phone twice, the issue persists. I would appreciate guidance on how to disable these updates if they are not essential as I suspect they are draining the battery excessively. Thank you for your assistance.

I have received assistance from you before, thank you. I am facing ongoing issues with Assurance Wireless. I was sent a malfunctioning phone and after multiple attempts to fix it following their instructions, the problem persists. I can't reach their customer service as my phone is unusable, and they disconnected my service for not making a call each month. I am also required to certify my eligibility for a new phone, although this process takes time and I still need a phone to proceed. I feel stranded relying solely on web communication due to the lack of a working phone. This situation is causing immense stress as I am missing important calls and facing various consequences such as canceled insurances, missed medical appointments, and crucial information not being received by the VA for an upcoming surgery. The repercussions of not having a functioning phone are accumulating, and this all stems from not using the phone to contact them. I urgently need a solution to this dilemma.

I require access to a phone line and a functioning phone promptly. The penalties resulting from the communication issue should be your responsibility. It is crucial for you to clarify to my creditors the situation that prevented me from contacting them. It is disappointing that individuals who opt for online communication are not treated equally to those using a phone. I expect you to address any future complications arising from this ordeal. Unfortunately, the absence of incoming email communication is concerning. Suggestions for better service: "Avoid Email! Assurancewireless does not reply." Utilizing a telephone enabled me to resolve my issue efficiently in less than 30 minutes, unlike the prolonged process via email.

A year ago, I applied for Assurance Wireless and got denied three times despite submitting all required documents. I've been facing difficulties trying to reapply recently. Each time I called, I was on hold for half an hour and then got disconnected. When I tried to apply online, I encountered issues with my password. After multiple failed attempts, I was advised to contact the company, but reaching them has been impossible. I'm frustrated because as a senior citizen, I urgently need a phone for emergencies. It's disheartening that they don't respond to calls or online applications. If free phones are no longer available, they should inform us directly instead of making the process so difficult during urgent times. Can someone please contact me at [redacted] or email me at [redacted]? I hope to resolve this soon.

Subject: Urgent Issue with Assurance Wireless Phone Order Dear Customer Service, I am writing regarding an urgent matter related to my Assurance Wireless Android Smartphone order placed in December [redacted]. Despite receiving approval with an Account Pin # and secret question for activation within 10 days, the phone has never arrived at my address - [redacted] Highway 19 South, Red Bay, Alabama [redacted]. Upon attempting to contact Assurance Wireless at 1-[redacted], I was unable to reach a customer service representative. Surprisingly, when I checked the automated system, it indicated that the phone has been activated using my secret information, even though I have never received the phone or activated it myself. This issue is of utmost importance, and I urgently require assistance to resolve it. Please contact me at [redacted] or via email at [redacted] or [redacted] Your prompt attention to this matter is greatly appreciated. Sincerely, Cynthia Cody Chambers

I have been a customer with my account and phone for 15 years. I attempted to get a new phone due to mine being old and unable to dial half the numbers. It is crucial for me to make calls for appointments, especially to doctors. When I contacted customer service, they offered me a phone that is beyond my budget. Despite receiving a new GSM unlocked phone, customer service mentioned it would not work with this service. I applied to another company that allows me to use my current phone, but I want to retain my long-standing phone number with Assurance. This is important for my appointments and routine. The challenge I face is being unable to transfer my number as I cannot access my account. I have forgotten my 6-digit PIN and even answering security questions does not grant me access. I need assistance in retrieving my account number and PIN to use my new phone with the new service while keeping my existing number. Thank you for your attention, I look forward to your reply. Have a wonderful day.

It is currently 3:15 PM EST on Monday, April 27, [redacted]. Kindly activate my phone with the number [redacted]. I haven't received any updates yet. Thank you. --- From: Craig Weintraub <[redacted]> Subject: Re: Lifeline Program /Case #[redacted]5 (KMM[redacted]94V60786L0KM) Date: April 27, [redacted] at 12:06:46 PM EDT To: Assurance Wireless Team <[redacted]> Monday, April 27, [redacted] 07:09 AM To Whom It May Concern: It's been over 72 hours, and my T-Mobile phone number [redacted] is still inactive on the Assurance phone. I urgently need my service activated as I have upcoming doctor appointments. I was promised activation within 24-48 hours, but as of this morning, my phone is still not working. Your prompt attention to this matter is greatly appreciated. Regards, Craig Weintraub

I am attempting to recertify my service with Assurance before the 05/27/[redacted] deadline. I've tried contacting them via phone, site, and web, but keep receiving messages saying they can't connect, and my account is now locked due to too many attempts. I even contacted customer service and was advised to wait a few hours, delete cookies, and try again. I recently switched my phone number from Cricket wireless to Assurance but have not been able to receive calls. The rep mentioned I only have until May 27th to recertify. Despite this, after speaking with another customer service rep, I was told not to worry and that I don't have to recertify until [redacted]. They provided me with a number to activate my new phone number, which allowed me to make calls, but my account remains locked. I am confused about what steps to take next.