Assurance Wireless Customer Service Issues

I need assistance activating my replacement Samsung Galaxy Note 8 with the SIM card sent to me by Assurance Wireless, which uses Sprint towers in my coverage area. I rely on this phone due to my disability to contact my doctors and schedule appointments, as missing appointments is not an option for me. The issue seems to be with the APN settings, which were affected by a Samsung update related to the release of the Note 10. This caused my previous carrier's settings to revert to Tracfone, rendering my phone unable to make calls. Now, with the new Sprint SIM card, I urgently require this problem to be resolved. Your guidance in fixing the APN settings would be greatly appreciated. Thank you for your time. - Charlie C.

I received a new phone because my old one was malfunctioning. I'm 67 years old and living alone, so I need some assistance with setting up the new phone before returning the old one. I mistakenly thought I could send back the old phone through the mailbox, but after being unwell for a few weeks, I realized it needs to be sent via FedEx, which I did last Friday. Now, I also paid $5 twice for September as I wasn't sure about my phone usage. However, on September 29, I couldn't use the phone anymore. Can someone please assist me with these issues? Thank you.

I have contacted Sprint regarding this issue but have not made any progress. Access Wireless also seems unhelpful. My lifeline phone was switched to Sprint without my permission. They created an account using my phone number and details. I am upset about this situation and want Sprint to resolve it by replacing my Galaxy phone. They should also improve their procedures to prevent unauthorized transfers to their network. This should not have happened.

I am able to navigate to the touchpad and dial numbers on my phone, but I am unable to access any options to place the call. I do not know the correct number or code that my phone requires for me to reach Tech Support. Although I can hear the phone ringing for incoming calls, I struggle to answer them by swiping upwards, a feature that I find challenging. I am seeking a solution, as troubleshooting is not my area of expertise. Please provide guidance on how to resolve this on my device or perform a reset from your end if that would help. Thank you.

A few days back, I acquired a new phone, on Wednesday to be precise. Initially, it worked well for a few days. However, yesterday, at midday, when I attempted to make a call to follow up on a job application, I encountered an issue. The phone would not progress beyond entering the number to dial, displaying a message stating "emergency calls only." I then tried to access my information online using my number and passcode. Unfortunately, the system responded with "not matching any info in the company data." I also attempted an alternate method using the last four digits of my Social Security number, only to face the same issue. I fear I may have missed the opportunity for the job due to not being able to call them back. I am hopeful for a quick resolution to this matter.

On October 24, [redacted], at 5:00 p.m., I spoke with an agent from Assurance Wireless. I provided all the necessary information, including my driver's license, SNAP benefit card, and a SNAP letter confirming my benefits. The agent submitted this to Assurance for review, and I was instructed to call back at 9:00 p.m. that same day. Unfortunately, I forgot and called back today. The agent informed me there was no record of our conversation from last night. I have been waiting for over a month and a half now. I am eager to know when my approval will come through and when I can expect to receive my cell phone.

I have received 4 UMX phones all with the same issues. After a month of back and forth, technical support changed my UMX phone from 4G to 1X and it worked fine. However, after a recent factory reset, the phone reverted to 4G and the problems returned. Despite explaining the situation for the past 3 days, they claim they can't switch it back to 1X, leaving me without phone service. Voicemail gives me a busy signal, I can't receive calls or texts, and the phone doesn't display the caller's number. It's frustrating that they can't simply set it back to 1X as they did before.

Dear Sir, Happy Halloween! I've been an Assurance Wireless customer for over 15 years without any issues. I didn't use the service for 1.5 years as I had unlimited talk with another company. Recently, I was discussing my housing situation with a U.S. Congress representative and received two letters from them. Unfortunately, a $65 Western Union money order sent through the mail was lost, prompting Mr. Sanchaz to possibly investigate. While I was at a warming center, someone stole my Assurance Wireless phone from my purse about four days ago. I urgently need the pictures from it for Congressman Brenda Lawrence's office. I want the previous housing matter looked into. Please help me retrieve those pictures. Thank you.

I've had ongoing problems with the UMX phone provided by Assurance Wireless. They've sent me four UMX phones, and each one has issues with 4G. Tech support helped by switching the phone to 1X, which worked fine. However, after a recent factory reset, the phone reverted to 4G, and the problems returned. I was advised that the UMX phone is not compatible with newer mobile data and performs better on the slower 1X network. Despite this knowledge, I've been unsuccessful in getting Assurance Wireless to switch my phone back to 1X. Even though my phone shows good signal strength with 4 bars and the 4G indicator, I can't receive calls, voicemails are delayed, and text messages don't come through. At present, the phone only functions for making calls. It's frustrating that Assurance Wireless is unwilling to help me resolve this issue by switching the phone network back to 1X.

I previously owned an Alcatel One Touch phone, but was "upgraded" to a UMX device, which has caused nothing but problems since then. This switch has even cost me a job opportunity due to the issues with your service and equipment. Initially, I couldn't receive calls, and callers would hear ringing even though my phone wasn't. Instead of going to voicemail, calls were simply being disconnected, and I still can't access my voicemail. Despite numerous calls to customer service and assurances that the problems were fixed, the situation hasn't improved, and in some cases, it's even worse. I am fed up with your service and intend to return the equipment. I wanted to let you know that I have reported this to the Florida Public Service Commission and the FCC, as federal funds are involved in providing this service. Please send me the return paperwork as soon as possible, as I still have the original packaging.

Hello, my name is Rose Gilman. In mid-October, while I was in Atlanta, GA, I received a free Assurance cell phone. Unfortunately, I misplaced it when I was downtown Atlanta. Now I am in Kansas City, Missouri, at the Restart homeless shelter. Can you please send me a new phone to replace the lost one? My information is as follows: Rose L Gilman, last four of SSN [redacted], new address [redacted] East 9th St, Kansas City, MO [redacted]. You can reach me via email at [redacted] Thank you for your help. Sincerely, Rose Gilman (DOB 3/5/[redacted]).

I lost my phone and ordered a new one, originally scheduled for November 11th. When I called, they claimed I ordered on the 21st of November. After checking my bank statements, I proved it was indeed on the 11th. The next day, I was informed the order didn't go through because of a card issue, but after speaking to a supervisor, it was revealed to be an error on their end, not mine. Despite the inconvenience, the order was never placed. After a frustrating ordeal, I was told it would take another 5-10 business days. Due to their lack of communication, I requested priority mail, which they accepted considering the circumstances I faced.

I own an ansL51 phone and I am experiencing issues with mobile data not working properly. Despite trying common troubleshooting steps like turning mobile data off and on, using airplane mode, restarting the phone, and resetting it at different locations, I still struggle to establish a connection. It's frustrating not being able to utilize the full capabilities of my phone and access the data included in my plan while I'm on the move. On top of that, I encounter problems with the messaging app, such as messages not sending promptly or experiencing delays before texts go through.

Good morning. I joined as a supplier for ASSURANCE WIRELESS a few months back and want to continue. I got my phones through another supplier, and I'd like to know how I can place my own order for supplies. Also, many customers want to sign up, but I don't have phones to check their eligibility for service. Please assist me in resolving this issue to become a more successful supplier.

My phone battery is low, and every number I try to call connects me to an assurance phone number recording. When attempting to reach Assurance's customer service at [redacted] from another phone, the call doesn't go through. How can I resolve this issue? I need my phone urgently due to medical concerns, especially at 68 years old when I am not as spry as I used to be. Please, can someone assist me with this matter?

Hello! I received the replacement phone, but it still has issues even after resetting. I have discovered a budget-friendly phone plan on T-Mobile that I can pair with the old iPhone my brother gifted me. To retain my current phone number, T-Mobile requires an account number and a PIN from Assurance Wireless for the transfer. Maria B. from customer service mentioned that you need to contact me to provide the PIN and account number. I can provide my number now or await your call. Please let me know how to proceed.

I am struggling to remove the press and hold screen (long-press) to unlock feature on my device. I attempted to set a lock screen pattern to replace it, but after confirming the change, it reverted back to the press and hold to unlock without actually locking with a pattern. All my efforts to remove it have been unsuccessful, including changing the launcher and setting it as the default option. I could really use some assistance with this issue.

I need to access my text history from a PC or laptop instead of my phone. One tech said it's not possible due to privacy concerns, while another tech mentioned it can be done on a laptop. I was also told I might need to file a legal process with assurance to view it. Being the account holder, I provided all necessary verification. When I try on the mobile app, it initially shows the option to check it but then says there's no text history. I recently changed the phone number on the account; I'm unsure if that affects it. Please assist me in resolving this important issue.

I am having trouble unlocking my Assurance Wireless phone as it is asking for the PUK code from the Sim card. I have five attempts left before the phone becomes unusable. I have entered all the information from the Sim card, but it is still stuck on the sign-in screen. This phone is essential for emergencies as we have three children whose school needs to reach us. I need urgent assistance to resolve this issue.

I submitted my application for a free government cellphone with Assurance Wireless on November 13th, along with copies of my food stamp card. I have yet to receive any response or the phone. It's been over thirty days since I sent in my application, and despite trying to contact customer service multiple times, I haven't been able to speak to anyone or get any updates. I completed the National Verifier process as well back in September and still haven't received any confirmation. I am disappointed with the lack of communication and service from Assurance Wireless. I expect someone from the company to reach out to me promptly regarding the status of my application and phone delivery. If I don't hear back, I may consider escalating this matter further.