I have had * UMX phone's sent to me with the same issues with each phone. This went on...

GetHuman3860445's Device Support issue with Assurance Wireless from October 2019

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The issue in GetHuman3860445's own words
I have had * UMX phone's sent to me with the same issues with each phone. This went on for a month, finally someone in technical support switched my UMX phone from *G, to *X and the phone worked fine. I had to have a factory reset done on the phone * days ago and when this was done the phone went back to *G and my issues are back. I have been calling for * days explaining the problem and what needs to be done, but for some reason they tell me they can not set the phone back to *X, so now I have no phone service. The voicemail gives me a busy signal I can't receive calls or text messages it won't show a number if someone calls, so the phone is worthless. I don't understand why the phone can't be set back to *X if it was done once before?

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Assurance Wireless

Device Support issue
Reported by GetHuman3860445
Oct 31st, 2019 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 8887 others
0 customers following this

Timeline

GetHuman3860445 started working on this issue
Oct 31st, 2019 3:28pm
GetHuman3860445 indicated the issue is not fixed yet.
Oct 31st, 2019 3:29pm
GetHuman3860445 indicated the issue is not fixed yet.
Oct 31st, 2019 3:29pm
GetHuman3860445 indicated the issue is not fixed yet.
Oct 31st, 2019 3:29pm
GetHuman3860445 indicated the issue is not fixed yet.
Oct 31st, 2019 9:08pm
GetHuman3860445 indicated the issue is not fixed yet.
Oct 31st, 2019 9:09pm
GetHuman3860445 indicated the issue is not fixed yet.
Oct 31st, 2019 9:09pm
GetHuman3860445 indicated the issue is not fixed yet.
Oct 31st, 2019 9:10pm
GetHuman3860445 indicated the issue is not fixed yet.
Oct 31st, 2019 9:11pm
GetHuman3860445 indicated the issue is not fixed yet.
Oct 31st, 2019 9:32pm
GetHuman3860445 indicated the issue is not fixed yet.
Oct 31st, 2019 9:32pm
GetHuman3860445 indicated the issue is not fixed yet.
Oct 31st, 2019 9:58pm