I have had * UMX phone's sent to me with the same issues with each phone. This went on...
GetHuman3860445's Device Support issue with Assurance Wireless from October 2019
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The issue in GetHuman3860445's own words
I have had * UMX phone's sent to me with the same issues with each phone. This went on for a month, finally someone in technical support switched my UMX phone from *G, to *X and the phone worked fine. I had to have a factory reset done on the phone * days ago and when this was done the phone went back to *G and my issues are back. I have been calling for * days explaining the problem and what needs to be done, but for some reason they tell me they can not set the phone back to *X, so now I have no phone service. The voicemail gives me a busy signal I can't receive calls or text messages it won't show a number if someone calls, so the phone is worthless. I don't understand why the phone can't be set back to *X if it was done once before?
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