Hello, i'm Doris and an Assurance wireless customer. Can I chat with someone about my p...

GetHuman3783335's customer service issue with Assurance Wireless from October 2019

Help with my Assurance Wireless issue
The issue in GetHuman3783335's own words
The problem: Hello, i'm Doris and an Assurance wireless customer. Can I chat with someone about my phone order

GetHuman3783335 did not yet indicate what Assurance Wireless should do to make this right.

How GetHuman3783335 fixed the problem
Problem: I called Assurance Wireless at ***-***-**** and explained that my free phone no longer worked. Stated, the battery would no longer charge up or hold a charge. I could receive calls that would go straight to vm since I had minutes remaining. Asked rep if I was eligible to get another phone**Resolution: Rep stated yes. Said I would only be responsible for the shipping and handling plus tax, which totaled $*.**. I paid this amount with my debit card. My new phone will arrive in * to * business days. I asked rep if I would be receiving the same type of phone. She stated no, then said I would receive a Unimax phone their current model available.
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Assurance Wireless

Customer service issue
Reported by GetHuman3783335
Oct 17th, 2019 - a year ago
Fixed
GetHuman3783335 shared how to fix
Seen by 30 customers so far
Similar issue to 8744 others
0 customers following this
Items needed
Name on the account
Phone number
Billing address
Last 4 of SSN

Timeline

GetHuman3783335 started working on this issue
Oct 17th, 2019 5:20pm
GetHuman3783335 confirmed the issue is fixed. Hooray!
Oct 21st, 2019 3:27pm