Re: phone ***-***-**** account pin ******. In July I reported that my phone was overhea...
GetHuman-bztvno's customer service issue with Assurance Wireless from September 2019
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The issue in GetHuman-bztvno's own words
Re: phone ***-***-**** account pin ******. In July I reported that my phone was overheating. They sent me a replacement. The rep did not ask me to send back the old phone. I didn't get any letters saying that I should send back the old phone. A week ago it was turned off and when I called to find out what an envelope was sent to me and I mailed you the old phone. I received a letter AFTER my phone had been turned off saying that I had ** days to mail my phone back, or I would lose my benefits. I was not told to mail the phone back before I * had no knowledge that I needed to send it back and my phone was cut off. What is wrong with you people?
GetHuman-bztvno did not yet indicate what Assurance Wireless should do to make this right.
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How GetHuman-bztvno fixed the problem
My phone was turned off because I received a new phone and didn't know to send back the old phone. A letter was sent to me saying that the old phone had to be sent back or I would lose my benefits, AFTER my phone was cut off. I suggest that Assurance Wireless send this letter BEFORE cutting the phone off.
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