Re: phone ***-***-**** account pin ******. In July I reported that my phone was overhea...

GetHuman-bztvno's customer service issue with Assurance Wireless from September 2019

Help with my Assurance Wireless issue
The issue in GetHuman-bztvno's own words
Re: phone ***-***-**** account pin ******. In July I reported that my phone was overheating. They sent me a replacement. The rep did not ask me to send back the old phone. I didn't get any letters saying that I should send back the old phone. A week ago it was turned off and when I called to find out what an envelope was sent to me and I mailed you the old phone. I received a letter AFTER my phone had been turned off saying that I had ** days to mail my phone back, or I would lose my benefits. I was not told to mail the phone back before I * had no knowledge that I needed to send it back and my phone was cut off. What is wrong with you people?

GetHuman-bztvno did not yet indicate what Assurance Wireless should do to make this right.

How GetHuman-bztvno fixed the problem
My phone was turned off because I received a new phone and didn't know to send back the old phone. A letter was sent to me saying that the old phone had to be sent back or I would lose my benefits, AFTER my phone was cut off. I suggest that Assurance Wireless send this letter BEFORE cutting the phone off.
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Assurance Wireless

Customer service issue
Reported by GetHuman-bztvno
Sep 5th, 2019 - a year ago
Fixed
GetHuman-bztvno shared how to fix
Seen by 8 customers so far
Similar issue to 8261 others
0 customers following this
Items needed
Name on the account
Phone number
Billing address
Last 4 of SSN

Timeline

GetHuman-bztvno started working on this issue
Sep 5th, 2019 8:04pm
GetHuman-bztvno confirmed the issue is fixed. Hooray!
Sep 9th, 2019 11:47pm
GetHuman-bztvno confirmed the issue is fixed. Hooray!
Sep 9th, 2019 11:48pm
GetHuman-bztvno confirmed the issue is fixed. Hooray!
Sep 10th, 2019 12:00am

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