If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman2778237's own words
use my phone to get a replacement phone ... My phone doesn't work properly - you told me you would send me a new phone after you told me I had to send you a new application to reconnect my phone. You never sent me a new phone. You reconnected my old phone (which was *** years old and didn't work properly). After speaking to customer service today trying to get my new phone sent to me my old phone won't call out anymore. It's been nothing but a nightmare from when you turned off my phone trying to get my service reinstalled (that took * months to get my account straightened out). I am again without a working phone and would like a replacement as soon a possible.
I've been without a phone for over * months now
Sending me a replacement phone
I've been a customer for eight years
tried all the trouble shooting methods to get the phone to work
I have an issue with Assurance Wireless too
How GetHuman2778237 fixed the problem
We are waiting for GetHuman2778237 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Assurance Wireless customer problems.