Your customer service for assurance wireless is terrible! I called from my home landli...

GetHuman-mallyrum's customer service issue with Assurance Wireless from March 2019

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The issue in GetHuman-mallyrum's own words
Your customer service for assurance wireless is terrible! I called from my home landline because a new phone you sent me had something wrong with it and it kept locking up. I was on hold for more than ** minutes before your troubleshooting department put me back into the customer service voice activated *** number. I want a phone call from a supervisor that can resolve my issue with a defective phone you sent me. My home phone number is ***-***-****
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Assurance Wireless

Customer service issue
Reported by GetHuman-mallyrum
Mar 26th, 2019 - a mon ago
I have an issue with Assurance Wireless too
Fixed
Seen by 3 customers so far
Similar issue to 6073 others
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Items needed
Name on the account
Phone number
Billing address
Last 4 of SSN
Timeline
GetHuman-mallyrum started working on this issue
Mar 26th 12:33am
GetHuman-mallyrum indicated the issue is not fixed yet.
Mar 26th 12:40am