Can not swap my new Assurance phone for old one online!

GetHuman-lalabrin's customer service issue with Assurance Wireless from January 2019

4245 similar
0 following
Help with my Assurance Wireless issue
First: share to improve GetHuman-lalabrin's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-lalabrin's next move: call Assurance Wireless.
The best way to get your problem resolved is to tap the button below to start calling Assurance Wireless. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-lalabrin may need:
Name on the account, Phone number, Billing address, and Last 4 of SSN
The issue in GetHuman-lalabrin's own words
Swap out old phone for one Assurance mailed to me! ... I received a new * G replacement phone from Assurance Wireless. I tried to swap new phone with old phone online with Assurance Wireless. I did everything as prompted and at the end when it should have said swap complete, it tells me the swap could not be completed? That I need to call assurance Wireless! The problem I have is, they want me to call from a different number, during normal Assurance schedule! I do not have access to a phone during those times! What do I need to do now? Also what is the problem that I can not just do my swap online? This would be so much more convenient for me. Please help, thank you in advance for understanding. Sincerely, Sabrina Cox
I do not have access to a different phone to call them during their business hours to swap the phones!
Personally, I thought given all the issues I have getting my phone to even receive calls. Plus looking at my history of the same issues over and over, they would have at least sent a descent upgrade.
Since the beginning of ****! Have been through numerous phones because they are bad phones, my reception is very unreliable for a city!! My replacement phone is worse than my last phone a no name brand and not even as durable. Yet it is suppose to be *G. I guess I expected a better phone than my *st the Jax and my last at least *-* phones ZTE which was only * or * G. I have been a good customer and very patient waiting to be upgraded and this phone has issues already with charging!
They keep sending me the same phone ZTE and it only lasts a few months! This time they upgraded me in my opinion to a worse phone that will not withstand normal wear and tear of a phone! I have asked and been very understanding as well as patient. Does Assurance Wireless not give reliable sturdy smartphone with their service? Please help, I am pleading, begging you? When I originally signed up and got the Jax customer service was ** they really tried to be the best and most helpful!! This is really my *st real complaint or issues. There has got to be a better solution?
I have an issue with Assurance Wireless too
How GetHuman-lalabrin fixed the problem
We are waiting for GetHuman-lalabrin to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Assurance Wireless's attention and get better help faster. Tap below to get started.
Having Assurance Wireless issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-lalabrin fixes it.
This email address isn't valid

Assurance Wireless

Swap phones
Customer service issue
Reported by GetHuman-lalabrin
Jan 15th, 2019 - 9 mons ago
I have an issue with Assurance Wireless too
Not resolved
Seen by 14 customers so far
Similar issue to 4245 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-lalabrin started working on this issue
Jan 15th 5:21am