Hello, My name is Christine Bell and I have been with Assurance Wireless for years. My...

GetHuman1699337's customer service issue with Assurance Wireless from December 2018

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The issue in GetHuman1699337's own words
Hello, My name is Christine Bell and I have been with Assurance Wireless for years. My recertification was due by Oct. **rd. I recertified on Oct. **th, by phone, with your customer service rep, Jeffrey.*I explained to Jeffrey that the phone you had sent me stopped working properly. I have called for technical help several times and the techs were unable to fix it.*On Oct. **th, your service rep, Guan, told me that you would send me another phone that was *G *because there seems to be a problem with using *G here in this area. Not a lack of towers, quite the opposite. Too many towers. *G**GLte works fine but a *G phone doesn't have a chance here. You can't get a signal.*Since I haven't received the new phone, I called you and found out that I am "no longer eligible for Assurance wireless.". Oh, yes, I am. Please fix this. *It is best to communicate by email or text, right now, since I have hearing loss and am having a prob with my hearing aids. *Thanks, Christine Bell.
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Assurance Wireless

Customer service issue
Reported by GetHuman1699337
Dec 6th, 2018 - a mon ago
I have an issue with Assurance Wireless too
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Seen by 3 customers so far
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GetHuman1699337 started working on this issue
Dec 6th, 2018 12:54am