Before contacting them, items GetHuman-dinaidam may need:
Name on the account, Phone number, Billing address, and Last 4 of SSN
The issue in GetHuman-dinaidam's own words
the phone will only go on or off nothing else is being allowed to be done on the phone. It keeps saying Android process acore keeps stopping and then there's an x in the word close app and there's nothing else to do. When you close the app you still can't do anything else on the phone. The phone is only a week old and has not been dropped it has not been tossed broken nothing. Can you please fix this problem I am phoneless.
GetHuman-dinaidam did not yet indicate what Assurance Wireless should do to make this right.
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