System Updated now have now voice or text service

GetHuman-emmaelsb's customer service issue with Assurance Wireless from November 2018

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The issue in GetHuman-emmaelsb's own words
Call people ... My ANS-L** has no voice service. My data works, but no calls or texts. I got a prompt to do a system update and followed the instructions. And now cannot make calls and "about phone" is saying voice is not in service.**Name: Emma Elsbury**: (***)***-*****Pin* vkey: *******DOB: ***********Last * of SSN: ****
I'm going through a cps case with my newborn daughter, can't call workers, attorney, family etc.
Telling me how to fix my voice service.
Returning customer of * years.
Updating PRL (fails every time) *Soft reset*Looking for help online
I have an issue with Assurance Wireless too
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Assurance Wireless

ANS-L**
Customer service issue
Reported by GetHuman-emmaelsb
Nov 28th, 2018 - 9 mons ago
I have an issue with Assurance Wireless too
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Seen by 3 customers so far
Similar issue to 3085 others
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Items needed
Name on the account
Phone number
Billing address
Last 4 of SSN
Timeline
GetHuman-emmaelsb started working on this issue
Nov 28th, 2018 7:09pm
GetHuman-emmaelsb indicated the issue is not fixed yet.
Nov 28th, 2018 7:11pm