I got a replacement phone because the battery would not charge anymore and was asked to...

GetHuman-vickiebo's customer service issue with Assurance Wireless from November 2018

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The issue in GetHuman-vickiebo's own words
I got a replacement phone because the battery would not charge anymore and was asked to return the phone and was it an envelope to return the phone in while I lost the envelope and when the service agent called about the phone he said he would send another envelope but he didn't I finally found the envelope it was stuck behind a drawer if I had a lost something else that jam the drawer I would never have found it but I just put it in the mailbox to be sent out but now I'm getting a message that the phone needs to be received today or I will lose my service please tell me what I need to do
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Assurance Wireless

Customer service issue
Reported by GetHuman-vickiebo
Nov 27th, 2018 - 9 mons ago
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Seen by 4 customers so far
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Timeline
GetHuman-vickiebo started working on this issue
Nov 27th, 2018 8:10pm