My mother received a new phone. When trying to log in to her account to swap data, it w...

GetHuman-corkhmb's customer service issue with Assurance Wireless from November 2018

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The issue in GetHuman-corkhmb's own words
My mother received a new phone. When trying to log in to her account to swap data, it was locked. When I tried to call the two customer service numbers, both say the Virgin Mobile number is incorrect or has changed. We called customer service on the *** number and then we’re disconnected. Then the phone could no longer make calls. It said a phone card was needed. The two customer service numbers still don’t work. I sent two emails. Waiting to hear back. Help!
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Assurance Wireless

Customer service issue
Reported by GetHuman-corkhmb
Nov 24th, 2018 - 10 mons ago
I have an issue with Assurance Wireless too
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Seen by 3 customers so far
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Items needed
Name on the account
Phone number
Billing address
Last 4 of SSN
Timeline
GetHuman-corkhmb started working on this issue
Nov 24th, 2018 11:00pm
GetHuman-corkhmb indicated the issue is not fixed yet.
Nov 26th, 2018 10:37pm