APPROXIMATELY * MONTHS go I went to the volunteer way,congress st,new port richey fl.I...

GetHuman-modunn's customer service issue with Assurance Wireless from November 2018

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The issue in GetHuman-modunn's own words
APPROXIMATELY * MONTHS go I went to the volunteer way,congress st,new port richey fl.I gave your assurance wireless rep with her little booth set up helping low income folks.She took my drivers liscence,social security card,medicare,medicaid and insurance card to verify my identity and took pictures of them all with her phone.She then told me that there was a problem with my address,no I don't have a phone except my landline,and have lived at this same address for ** years I kept calling her.She stated her husband was in hospice and would get back to me.I am totally disabled and ask you to acknowledge that I feel my personal information is jeopardized,i do not have any smart phone,nor cell phone at all.many years ago I did,but had it returned and shut off thru safelink wireless as it was not working and full of only ads,no phone access and a pin they could not find.i never set it up.I am going to the fcc if this isn't resolved.I ask for this phone in good faith with sincere honesty that no one,and there are * of us in my home and child without this phone.please call me asap or send me my information and let me know who relly got my identity.This is identity theft ,once again.YThank you,Monica Ogrady (DUNN.*-***-***-****

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Assurance Wireless

Customer service issue
Reported by GetHuman-modunn
Nov 7th, 2018 - 4 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 2612 others
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GetHuman-modunn started working on this issue
Nov 7th, 2018 1:15pm