I received my assurance wireless phone from assurance dealer, It wasn't new, it already...

GetHuman1395840's customer service issue with Assurance Wireless from October 2018

14 views | 2255 similar | 0 following
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The issue in GetHuman1395840's own words
I believe the rep that was filling the orders for the newer assurance wireless phones, had taking this one (that he assigned to me) an replaced it with a newer one. It's my pin, my phone number but they're saying the account is in Another lady's name?? I'm in Tennessee and had a text from a fellow saying he was my favorite brother in law. Well I've not got a brother in law, we chatted awhile an... ... I received my assurance wireless phone from assurance dealer, It wasn't new, it already had a account on it. I have the pin * and box it came in. I changed* an factory reset it But still has another name on account. I've talked to customer * times. Please help with my problem. I've missed * Dr appointments because some messages don't come through. Thank you
My sister passed away and I have not been myself, I've gotten depressed, it's about all I can take
I'd rather have a new phone that hasn't had an account on it, an a new number
I've had a assurance wireless phone for few yrs now. It's a wonderful plan. There just not listening to how it came about. Or maybe I am not able to explain it.
I've been walking thru trouble shooting, an * other conversation with customer service
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Assurance Wireless

Assurance Wireless
Customer service issue
Reported by GetHuman1395840
Oct 23rd, 2018 - 4 years ago
Seen by 14 customers so far
Similar issue to 2255 others
0 customers following this
Items needed
Name on the account
Phone number
Billing address
Last 4 of SSN


GetHuman1395840 started working on this issue
Oct 23rd, 2018 10:33am
GetHuman1395840 shared this issue with friends on Facebook
Oct 23rd, 2018 10:36am
GetHuman1395840 indicated the issue is not fixed yet.
Oct 23rd, 2018 2:48pm
GetHuman1395840 indicated the issue is not fixed yet.
Oct 23rd, 2018 3:16pm