I received my assurance wireless phone from assurance dealer, It wasn't new, it already...

GetHuman1395840's customer service issue with Assurance Wireless from October 2018

13 views | 2255 similar | 0 following
Help with my Assurance Wireless issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Assurance Wireless help.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman1395840's own words
I believe the rep that was filling the orders for the newer assurance wireless phones, had taking this one (that he assigned to me) an replaced it with a newer one. It's my pin, my phone number but they're saying the account is in Another lady's name?? I'm in Tennessee and had a text from a fellow saying he was my favorite brother in law. Well I've not got a brother in law, we chatted awhile an... ... I received my assurance wireless phone from assurance dealer, It wasn't new, it already had a account on it. I have the pin * and box it came in. I changed* an factory reset it But still has another name on account. I've talked to customer * times. Please help with my problem. I've missed * Dr appointments because some messages don't come through. Thank you
My sister passed away and I have not been myself, I've gotten depressed, it's about all I can take
I'd rather have a new phone that hasn't had an account on it, an a new number
I've had a assurance wireless phone for few yrs now. It's a wonderful plan. There just not listening to how it came about. Or maybe I am not able to explain it.
I've been walking thru trouble shooting, an * other conversation with customer service
How GetHuman1395840 fixed the problem

We are waiting for GetHuman1395840 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Assurance Wireless's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Assurance Wireless issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1395840 fixes it.
This email address isn't valid

Assurance Wireless

Assurance Wireless
Customer service issue
Reported by GetHuman1395840
Oct 23rd, 2018 - 3 years ago
Fixed
Seen by 13 customers so far
Similar issue to 2255 others
0 customers following this
Items needed
Name on the account
Phone number
Billing address
Last 4 of SSN

Timeline

GetHuman1395840 started working on this issue
Oct 23rd, 2018 10:33am
GetHuman1395840 shared this issue with friends on Facebook
Oct 23rd, 2018 10:36am
GetHuman1395840 indicated the issue is not fixed yet.
Oct 23rd, 2018 2:48pm
GetHuman1395840 indicated the issue is not fixed yet.
Oct 23rd, 2018 3:16pm