My Assurance cell phone works fine -- except that the only way I can it off is by rem...

GetHuman-dindiadi's customer service issue with Assurance Wireless from October 2018

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The issue in GetHuman-dindiadi's own words
My Assurance cell phone works fine -- except that the only way I can it off is by removing the battery. The shut-off button is damaged and has been since this second-hand phone came to me. The button has become more and more damaged as I used it, and now is useless to turn off the phone. It does work to turn on the phone. Can I have the phone repaired or replaced?
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Assurance Wireless

Customer service issue
Reported by GetHuman-dindiadi
Oct 12th, 2018 - 2 mons ago
I have an issue with Assurance Wireless too
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Seen by 2 customers so far
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Timeline
GetHuman-dindiadi started working on this issue
Oct 12th 10:29pm