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Name on the account, Phone number, Billing address, and Last 4 of SSN
The issue in GetHuman-betoara's own words
My phone has been very slow the last several weeks. Now, something called 'Talk Back' has turned on. As a result I can't access anything. The phone will not respond to anything I do to it. I can't get into anything. Tried going into settings to turn off 'talk back'... won't let me get into anything* whole phone freezes up.
GetHuman-betoara did not yet indicate what Assurance Wireless should do to make this right.
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