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Name on the account, Phone number, Billing address, and Last 4 of SSN
The issue in GetHuman1176178's own words
my husband has a phone from you you state he has had it since **** his phone number is ***-***-**** I have always renewed his service with you every year. never received this years renewal now you people state he has to be reauthorized again. He is in a nursing rehab trying to save his right leg due to his diabetes. There is no phone in his room only could contact me with his phone. I keep a file box full of doctor and hospital papers used *hours of my time *-** **** going through every piece of paper in that file. And never found anything from you people so my question is when I get him a refill card to put on his phone will it work or do I need to get him a new Trac phone to put them on Is that enough detail to get me a reply back?
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