Before contacting them, items GetHuman1173435 may need:
Name on the account, Phone number, Billing address, and Last 4 of SSN
The issue in GetHuman1173435's own words
Dear Assurance,* I am right now (Wed. ****) in the middle of the process of swapping my old Assurance ANS phone for the new one you sent me, and now suddenly the set-up has been stalled, BOTH phones are out of service, and whatever call I make is greeted with a recording that says "Your call cannot be validated, please call customer services." But of course I cannot call anyone at all, as neither phone works! So please contact me somehow, by email, and help me finish this process of activating my new phone.* ---Michael Peppe, *****@***.com, ***-***-****
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