I received an assurance cell phone less than * year ago and the screen is blank and the...

GetHuman1042304's customer service issue with Assurance Wireless from August 2018

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The issue in GetHuman1042304's own words
I received an assurance cell phone less than * year ago and the screen is blank and the phone won't turn on. This is the second time that I was sent an assurance cell phone that the screen went blank and stopped working. Is there any way that you can please send me a newer better and up to date phone so I don't have to keep going thru this. My cell * is (***) ***-**** and my name is Patreese Farrow. My address is **-Jackson street * *A New York NY *****. Thank You
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Assurance Wireless

Customer service issue
Reported by GetHuman1042304
Aug 27th, 2018 - 4 mons ago
I have an issue with Assurance Wireless too
Fixed
Seen by 3 customers so far
Similar issue to 976 others
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Items needed
Name on the account
Phone number
Billing address
Last 4 of SSN
Timeline
GetHuman1042304 started working on this issue
Aug 27th 4:48pm
GetHuman1042304 indicated the issue is not fixed yet.
Aug 28th 9:09pm