Got upgrade phone. Told to send back old one. No return envelope. How I do it? My inter...

GetHuman-clnt's customer service issue with Assurance Wireless from August 2018

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The issue in GetHuman-clnt's own words
Got upgrade phone. Told to send back old one. No return envelope. How I do it? My internet service *B turned off today. Need CB on phone.
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Assurance Wireless

Customer service issue
Reported by GetHuman-clnt
Aug 22nd, 2018 - 3 mons ago
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Seen by 5 customers so far
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Items needed
Name on the account
Phone number
Billing address
Last 4 of SSN
Timeline
GetHuman-clnt started working on this issue
Aug 22nd 10:32am