my issue was not fixed and I am dissatisfied with this servivce. Why can't I speak to a live person. This is frustrating

GetHuman-treverwi's customer service issue with Assurance Wireless from August 2018

Help with my Assurance Wireless issue
The issue in GetHuman-treverwi's own words
I was trying to recertify my services ... my phone number through assurance is *** ***-****, but when I call to recertify services, the recording is saying this is not an active phone line. I am simply trying to recertify my services. *my problem has not been fixed & I can't reach a live person
This is frustrating because I can't reach a live person, plus this is an assurance phone number but the voice recording does not recognize it as one
recertify my services. I mailed in my recertification a month ago and the issue still is unresolved
I have been a customer for a year, I expected to reach a live person
I have an issue with Assurance Wireless too
How GetHuman-treverwi fixed the problem
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Assurance Wireless

my assurance cell phone
Customer service issue
Reported by GetHuman-treverwi
Aug 13th, 2018 - 7 mons ago
I have an issue with Assurance Wireless too
Fixed
Seen by 7 customers so far
Similar issue to 833 others
0 customers following this
Items needed
Name on the account
Phone number
Billing address
Last 4 of SSN
Timeline
GetHuman-treverwi started working on this issue
Aug 13th, 2018 4:49pm
GetHuman-treverwi indicated the issue is not fixed yet.
Aug 13th, 2018 5:01pm
GetHuman-treverwi indicated the issue is not fixed yet.
Aug 13th, 2018 7:56pm
GetHuman-treverwi indicated the issue is not fixed yet.
Aug 15th, 2018 9:35am
GetHuman-treverwi indicated the issue is not fixed yet.
Aug 15th, 2018 8:12pm
GetHuman-treverwi indicated the issue is not fixed yet.
Aug 16th, 2018 6:30pm