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GetHuman863072's customer service issue with Assurance Wireless from August 2018

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The issue in GetHuman863072's own words
I was trying to use the numbers and letters required to make a call, but my fingers fumble on them. I need a larger area to type this information. ... I have an Assurance Wireless ANS phone. The trouble is it is too small for my fingers to tap on the necessary numbers and letters. Is it possible for me to receive in exchange a larger Assurance Wireless phone? I understand there is one which is * inches, whereas mine is * inches.
This is especially frustrating since I have been trying hard since receiving this nice phone, but I need more space to make the information viable.
Can you send me a somewhat larger cell phone? I understand that my present phone is about * inches diagonally and also that you have another Assurance phone that is about * inches diagonally. The larger phone will help me to communicate. Possibly because I am now ** years old, I am not as agile as previously.
I received the ANS phone about two or three months ago and the problem remains.
The only thing I can do, which I have been trying to do all along, is tap on the letters and numbers with care. But that just does not solve the problem, which repeats like a smudge!
I have an issue with Assurance Wireless too
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Assurance Wireless

Assurance Wireless ANS phone.
Customer service issue
Reported by GetHuman863072
Aug 10th, 2018 - a yr ago
I have an issue with Assurance Wireless too
Fixed
Seen by 32 customers so far
Similar issue to 806 others
0 customers following this
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Items needed
Name on the account
Phone number
Billing address
Last 4 of SSN
Timeline
GetHuman863072 started working on this issue
Aug 10th, 2018 4:17pm
GetHuman863072 indicated the issue is not fixed yet.
Aug 10th, 2018 5:26pm
GetHuman863072 indicated the issue is not fixed yet.
Aug 10th, 2018 5:28pm
GetHuman863072 indicated the issue is not fixed yet.
Aug 10th, 2018 5:29pm
GetHuman863072 indicated the issue is not fixed yet.
Aug 13th, 2018 6:56pm
GetHuman863072 indicated the issue is not fixed yet.
Aug 13th, 2018 7:06pm
GetHuman863072 indicated the issue is not fixed yet.
Aug 13th, 2018 7:14pm