My phone is not working. It doesn't even come on anymore and when it did, I couldn't make any calls. I called customer service and they chose to ignore may situation by saying nothing is wrong with the phone when I couldn't even make *** at that time as well. I reported the phone was getting hot as soon as I turned on the phone & I could never make any calls. However customer service ignored all these signs that the phone was not working properly. I can not use my phone and want to know if I can get a replacement phone. Thank You Sonya Kennedy (***-***-****), the phone maybe restricted because I was unable to make my monthly call
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