My phone is not working. It doesn't even come on anymore and when it did, I couldn't m...

GetHuman-sososwee's customer service issue with Assurance Wireless from July 2018

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The issue in GetHuman-sososwee's own words
My phone is not working. It doesn't even come on anymore and when it did, I couldn't make any calls. I called customer service and they chose to ignore may situation by saying nothing is wrong with the phone when I couldn't even make *** at that time as well. I reported the phone was getting hot as soon as I turned on the phone & I could never make any calls. However customer service ignored all these signs that the phone was not working properly. I can not use my phone and want to know if I can get a replacement phone. Thank You Sonya Kennedy (***-***-****), the phone maybe restricted because I was unable to make my monthly call
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Assurance Wireless

Customer service issue
Reported by GetHuman-sososwee
Jul 18th, 2018 - a yr ago
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Last 4 of SSN
Timeline
GetHuman-sososwee started working on this issue
Jul 18th, 2018 9:41pm
GetHuman-sososwee indicated the issue is not fixed yet.
Jul 18th, 2018 9:43pm