I received notification in the mail to call and renew my Assurance Wireless* Lifeline a...

GetHuman846647's customer service issue with Assurance Wireless from July 2018

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The issue in GetHuman846647's own words
I received notification in the mail to call and renew my Assurance Wireless* Lifeline and a recording told me I was already renewed. Now Assurance Wireless' recording is telling me it expired on June **th and am no longer eligible for phone service. I was informed (again by recording) that they will send me the paper application to see if I qualify. I am disabled and seriously need the phone for emergency as I do not have a landline. I have an old phone, it's the LG I've had for * years. It only works when it's plugged into an outlet so I was originally calling to have them send me a new phone. I have called Assurance Wireless on all of their phone numbers, including the one your site recommends and can not get past the recordings and talk to a live person. Any help you can give me would be greatly appreciated.
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Assurance Wireless

Customer service issue
Reported by GetHuman846647
Jul 3rd, 2018 - a yr ago
I have an issue with Assurance Wireless too
Fixed
Seen by 11 customers so far
Similar issue to 470 others
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Items needed
Name on the account
Phone number
Billing address
Last 4 of SSN
Timeline
GetHuman846647 started working on this issue
Jul 3rd, 2018 5:59pm
GetHuman846647 indicated the issue is not fixed yet.
Jul 4th, 2018 5:19pm