i've been trying to re certify my mom for * months and its extremely frustrating when I...

GetHuman787850's customer service issue with Assurance Wireless from June 2018

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The issue in GetHuman787850's own words
recertify for my mom ... i've been trying to re certify my mom for * months and its extremely frustrating when I do this each month. i've faxed the application * times and when I check the status they tell me they haven't received it. please, please can someone help me get service for my mom, who is elderly. please contact me at ********** my name is tyrone Williams and my mom's info is caretha Williams, ***** coppermine rd. Herndon, va *****. I have serveral ref numbers but this one is from may **th when I spoke to a manager named alice....ref no.*********
its frustrating because ive faxed in applications on * different occasions and when I check status they tell me it hasn't been received. I have the fax confirmations
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Assurance Wireless

lifeline
Customer service issue
Reported by GetHuman787850
Jun 15th, 2018 - 9 mons ago
I have an issue with Assurance Wireless too
Fixed
Seen by 4 customers so far
Similar issue to 315 others
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Timeline
GetHuman787850 started working on this issue
Jun 15th, 2018 4:53pm
GetHuman787850 indicated the issue is not fixed yet.
Jun 18th, 2018 4:58pm