For some reason my voicemail account doesn't recognize my pin * anymore. I have tried s...

GetHuman-alexslig's customer service issue with Assurance Wireless from June 2018

Help with my Assurance Wireless issue
The issue in GetHuman-alexslig's own words
For some reason my voicemail account doesn't recognize my pin * anymore. I have tried several times (because I have always used the same pin). It used to work, but for some reason it decided not to anymore. I have tried to get this resolved by phone but I can't understand what they want me to do. Also they want my pin * before they'll talk to me. Well it's been over * years since I got a phone and being old I just can't remember. The same answer I use everywhere else doesn't seem to be it. I am totally clueless as to what to do. Please help, any other way I can Identify myself please let me know. Also can you let me know If there is a way to get a different phone? Thank you. Mary Thompson.
GetHuman-alexslig did not yet indicate what Assurance Wireless should do to make this right.
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Assurance Wireless

Customer service issue
Reported by GetHuman-alexslig
Jun 7th, 2018 - 4 mons ago
I have an issue with Assurance Wireless too
Fixed
GetHuman-alexslig shared how to fix
Seen by 11 customers so far
Similar issue to 391 others
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Items needed
Name on the account
Phone number
Billing address
Last 4 of SSN
Timeline
GetHuman-alexslig started working on this issue
Jun 7th 8:57pm
GetHuman-alexslig indicated the issue is not fixed yet.
Jun 7th 11:06pm
GetHuman-alexslig indicated the issue is not fixed yet.
Jun 7th 11:07pm
GetHuman-alexslig confirmed the issue is fixed. Hooray!
Jun 9th 3:31pm
GetHuman-alexslig confirmed the issue is fixed. Hooray!
Jun 10th 10:09pm
GetHuman-alexslig confirmed the issue is fixed. Hooray!
Jun 10th 10:10pm