I am having difficultly activating my Assurance Wireless ANS phone* that I received in...

GetHuman-pattycr's customer service issue with Assurance Wireless from June 2018

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The issue in GetHuman-pattycr's own words
I am having difficultly activating my Assurance Wireless ANS phone* that I received in the mail. I did the Activation Shortcut, both with wifi and without wifi. Neither procedure worked. Each time I get to the third step of the "Activate Your Service" and dial **** the recording tells me that my phone is not activated. The recording also instructs me to press the "N" key, for which I have no idea where is the "N" key on this ANS phone. Would like to know how to activate this phone* or is there something I am doing wrong?**TWO HOURS LATER STILL NOT FIXED
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Assurance Wireless

Customer service issue
Reported by GetHuman-pattycr
Jun 4th, 2018 - a yr ago
I have an issue with Assurance Wireless too
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Seen by 82 customers so far
Similar issue to 544 others
1 customer following this
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Timeline
GetHuman-pattycr started working on this issue
Jun 4th, 2018 6:58pm
GetHuman-pattycr shared this issue with others over email
Jun 4th, 2018 7:04pm
GetHuman-pattycr indicated the issue is not fixed yet.
Jun 4th, 2018 8:59pm
GetHuman-pattycr indicated the issue is not fixed yet.
Jun 4th, 2018 9:04pm
GetHuman-pattycr indicated the issue is not fixed yet.
Jun 4th, 2018 9:21pm
GetHuman-pattycr confirmed the issue is fixed. Hooray!
Jun 8th, 2018 7:00pm