My cell phone was hacked so they shut off my phone and I can't get through to buy a new one

GetHuman-coutneyt's customer service issue with Assurance Wireless from June 2018

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The issue and preferred resolution, in GetHuman-coutneyt's own words:
The problem I ran into: My cell phone was hacked so they shut off my phone and I can't get through to buy a new one
I trust that Assurance Wireless will make this right and come up with a resolution that is fair.
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Assurance Wireless

Customer service issue
Reported by GetHuman-coutneyt
Jun 2nd, 2018 - 3 mons ago
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Seen by 5 customers so far
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Items needed
Name on the account
Phone number
Billing address
Last 4 of SSN
Timeline
GetHuman-coutneyt started working on this issue
Jun 2nd 11:27am