Hi, **I placed an order on ASOS on the ********.*My order number is ********. I paid fo...

GetHuman-rosiequi's customer service issue with Asos from June 2021

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The issue in GetHuman-rosiequi's own words
Hi, **I placed an order on ASOS on the ********.*My order number is ********. I paid for this order via Klarna pay back in ** days. One of the items from the order went out of stock and I was refunded for this. I received the rest of my items and returned all but two items. The items I returned were.**Yours plisse wide leg trousers in black**ASOS DESIGN Curve long sleeve boyfriend shirt in white**Yours padded jacket in black**ASOS DESIGN Curve super oversized frill sleeve smock in animal print**ASOS DESIGN Wide Fit Hattie mid-heeled mule sandals in white***Now I created a return label on the ******** the day after receiving my parcel and took the parcel to a local Hermes drop off point on the ********. I contacted klarna a couple of weeks ago as I hadn’t heard back from the returns. They mentioned that it could take up until the ********. So I then contacted them again recently with my sake issue and they mentioned that they are going to look into this and that in the meantime I should contact ASOS to see if they can help. **Thank you *Rosie Quinn

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Asos

Customer service issue
Reported by GetHuman-rosiequi
Jun 1st, 2021 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 1538 others
0 customers following this

Timeline

GetHuman-rosiequi started working on this issue
Jun 1st 11:35pm
GetHuman-rosiequi indicated the issue is not fixed yet.
Jun 2nd 6:32am
GetHuman-rosiequi tried contacting Asos
Jun 2nd 6:32am
GetHuman-rosiequi reached Asos customer support
Jun 2nd 6:32am
GetHuman-rosiequi indicated the issue is not fixed yet.
Jun 2nd 6:32am
GetHuman-rosiequi indicated the issue is not fixed yet.
Jun 2nd 6:32am

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