Good afternoon. This I am having a difficult time having my order evaluated properly t...

GetHuman-cerahups's customer service issue with Asos from March 2021

Help with my Asos issue
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Before contacting them, items GetHuman-cerahups may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman-cerahups's own words
Good afternoon. This I am having a difficult time having my order evaluated properly through the current customer service chat*email channels at ASOS. **I ordered a pair of Adidas Sneakers earlier this year. However, upon ordering the sneakers, I never received a confirmation email with an order number, but I did receive the sneakers in the mail to my shipping address and my credit card was billed on January **th, **** by ASOS. **Unfortunately, the shoes were too large and I reached out to customer service to attempt to return*exchange for the correct size. **I have exhausted the customer service chats and email options. I have encountered a repetitive loop where my case is "escalated to the correct department" and I receive an email each day by a new customer service representative requesting the same information as the day prior. It is extremely frustrating and I am hoping that you can assist. I have provided all the pertinent information below, just short of the order number, which I did not receive. I am also happy to share a copy of my credit card statement. **Name: Sarah Upson*Email Address Used to purchase the shoes: *****@***.com*Alternate Email I have used for other purchases in distant past: *****@***.com*Billing*Shipping Address: *** S. Palace Gardens Drive, Tucson AZ, ******Credit Card Statement Billing Date: ********Amount Billed: $***.***Product Number on ASOS Website: *********The only other thing I can offer is a photo of the ASOS package that I received that has some tracking information. Not sure how helpful that will be, but this is all I have.

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How Do I Return Something to Asos?How Do I Track My Order with Asos?How Do I Return Something to Asos?
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Asos

Customer service issue
Reported by GetHuman-cerahups
Mar 28th, 2021 - 4 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 1220 others
0 customers following this

Timeline

GetHuman-cerahups started working on this issue
Mar 28th 6:53pm
GetHuman-cerahups tried contacting Asos
Mar 28th 6:53pm
GetHuman-cerahups could not reach Asos customer support
Mar 28th 6:53pm
GetHuman-cerahups indicated the issue is not fixed yet.
Mar 28th 11:40pm