DPD have been trying to deliver my item everyday for the last * days. Everyday they upd...

GetHuman5456376's Complaint issue with Asos from November 2020

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The issue in GetHuman5456376's own words
DPD have been trying to deliver my item everyday for the last * days. Everyday they update the tracking saying they can’t find my address and will try tomorrow. Nobody has contacted me to ask me how to find my address so the same problem is occurring everyday. I have contacted ASOS through * different channels now and nobody will help me, the response is to see if it comes tomorrow as it says that’s when it will be delivered. Every time I message them saying it hasn’t arrived, I receive a reply from a different person each time, each asking for my details again. I have parcels from ASOS regularly so I’m not sure what the problem actually is, if they were willing to speak to DPD I’m sure they’d be able to sort it but that doesn’t seem to be an option for them!

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Asos

Complaint issue
Reported by GetHuman5456376
Nov 12th, 2020 - 5 months ago
Not resolved
Seen by 14 customers so far
Similar issue to 1191 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address

Timeline

GetHuman5456376 started working on this issue
Nov 12th, 2020 2:30pm
GetHuman5456376 tried contacting Asos
Nov 12th, 2020 2:30pm
GetHuman5456376 could not reach Asos customer support
Nov 12th, 2020 2:30pm
GetHuman5456376 could not reach Asos customer support
Nov 12th, 2020 2:30pm
GetHuman5456376 indicated the issue is not fixed yet.
Nov 12th, 2020 2:30pm
GetHuman5456376 could not reach Asos customer support
Nov 12th, 2020 2:31pm
GetHuman5456376 indicated the issue is not fixed yet.
Nov 12th, 2020 2:31pm
GetHuman5456376 could not reach Asos customer support
Nov 12th, 2020 2:31pm
GetHuman5456376 indicated the issue is not fixed yet.
Nov 12th, 2020 2:31pm
GetHuman5456376 confirmed the issue is fixed. Hooray!
Nov 12th, 2020 2:31pm
GetHuman5456376 indicated the issue is not fixed yet.
Nov 12th, 2020 2:31pm
GetHuman5456376 could not reach Asos customer support
Nov 12th, 2020 2:31pm
GetHuman5456376 indicated the issue is not fixed yet.
Nov 12th, 2020 2:31pm

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